1. Scope of Services

The Camp provides nature-based hospitality and adventure tourism services, including but not limited to:

• Accommodation: Lodging in rooms and associated facilities.
• Dining: Food and beverage services.
• Activities: Guided treks, jungle camping, jeep safaris, bird watching, cultural tours, and other recreational, nature-based, or adventure activities.
• Ancillary Services: Transportation assistance, meeting/banquet facilities, and other services as advertised on the Site.

2. Booking, Payments, and Confirmation

The Camp provides nature-based hospitality and adventure tourism services, including but not limited to:

2.1 Reservations
All bookings are subject to availability and acceptance by the Camp. A booking is only confirmed upon the Camp's issuance of a written confirmation (via email or other means) and receipt of the required payment or deposit.

2.2 Pricing and Payment

• Prices for accommodations and Services are subject to change without prior notice, but the price confirmed at the time of booking will be honored.
• All prices are quoted in Indian Rupees (INR) unless otherwise stated.
• We reserve the right to require a non-refundable deposit or full pre-payment to secure a booking.

2.3 Taxes and Fees
All quoted prices may be subject to applicable government taxes, service charges, and environmental fees, which will be specified during the booking process.

3. Cancellation and Refund Policy

The specific cancellation policy varies by package, season, and accommodation type. The policy stated in your booking confirmation takes precedence over this general section.

3.1 Standard Cancellation

• Cancellations made less than 15 days prior to the check-in date, or a "No-Show," will result in forfeiture of the full booking amount.

3.2 Change of Dates
Requests for modification of dates are subject to availability and may be treated as a cancellation and re-booking, potentially incurring cancellation charges.

4. Guest Responsibilities and Conduct

4.1 Check-in and Check-out

• Standard Check-in Time: From 11:30 AM (or as specified in the confirmation).
• Standard Check-out Time: Until 11:00 AM (or as specified in the confirmation).
• Late check-out is subject to availability and may incur an additional charge.

4.2 Age and Group Policy

• The minimum age for check-in is 18 years. Guests under the age of 18 must be accompanied by a parent or legal guardian.
• For group bookings (typically defined as more than 2 rooms), separate policies, pricing, and additional supplements may apply.

4.3 Pets
Pets are not permitted on the property or during guided activities.

4.4 Environmental and Safety Compliance

• Guests must respect the local environment, including the Barsey Rhododendron Sanctuary, and adhere to all anti-littering and safety guidelines provided by the Camp staff.
• Guests are responsible for their own safety and must follow all instructions given by guides and staff, particularly during adventure activities like trekking and safaris.
• Any damage to the property, facilities, or equipment caused by a guest will be charged to the guest.

5. Liability and Disclaimers

5.1 Adventure Activities
You acknowledge that the Services, particularly trekking, jungle camping, and safaris, carry inherent risks associated with adventure travel, including injury, illness, or death. You voluntarily assume these risks. The Camp and its staff, agents, and affiliates will not be held liable for any injury, loss, damage, accident, delay, or expense arising from participation in these activities, unless caused by our proven negligence.

5.2 Personal Property
The Camp is not responsible for the loss, theft, or damage of personal belongings, including valuables, during your stay or participation in any Services. Guests are advised to keep valuables secured at all times.

5.3 Force Majeure
The Camp shall not be liable for any failure or delay in performance of its obligations due to events beyond its reasonable control, including, but not limited to, acts of God, natural disasters (e.g., landslides, floods), epidemics, government restrictions, or extreme weather conditions. In such cases, the Camp will offer an alternative date or credit, but no refund is guaranteed.

6. Intellectual Property
The content, design, graphics, and other intellectual property related to the Site and the Camp's branding are owned by or licensed to (a unit of Davinchi Homes Pvt Ltd). You may not reproduce, distribute, or use any of this material without our express written permission.

7. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of India.

8. Amendments to Terms
We reserve the right to amend these Terms at any time. The most current version of the Terms will be posted on the Site. Your continued use of the Services after any changes are posted constitutes your acceptance of the new Terms.

1. Introduction
Welcome to DAVINCHI HOMES PRIVATE LIMITED (referred to herein as "the DAVINCHI HOMES," "we," "us," or "our") is committed to protecting the privacy of our guests and website users. This Privacy Policy describes how we collect, use, and share your personal information when you use our website, make a reservation, or utilize our Services.

2. Information We Collect
We collect information to process your bookings and provide quality service. This includes:

A. Information You Provide Directly:

• Contact Details: Name, email address, phone number, and postal address.
• Reservation Details: Dates of stay, room preferences, dietary requirements, and names/ages of all guests.
• Identity Information: For check-in or legal compliance (e.g., passport/ID details), as required by local regulations.
• Payment Information: While we use secure, third-party payment processors (e.g., Razorpay, Stripe), we may collect a record of your payment transaction, excluding full card numbers, which are processed externally.
• Communication: Content of emails, survey responses, and feedback you provide to us.

B. Information Collected Automatically:

• Usage Data: Details of your visits to our Site, including IP address, browser type, operating system, and the pages you accessed.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience, analyze trends, and administer the website. You can control cookie preferences through your browser settings.

3. How We Use Your Information
We use the collected information for the following purposes:

• Service Fulfillment: To confirm, process, and manage your booking and provide the accommodations and activities you have requested.
• Communication: To send you booking confirmations, invoices, and necessary updates about your stay or activities.
• Customer Service: To respond to your inquiries, concerns, and requests.
• Marketing (Opt-in): To send you promotional information, special offers, and news about the Camp, provided you have explicitly consented to receive such communications. You can opt-out at any time.
• Security and Legal Compliance: To ensure the safety of our guests and property, prevent fraudulent activity, and comply with legal or regulatory requirements.

4. Sharing Your Information
We do not sell your personal data. We only share your information with trusted third parties as necessary to provide our services:

• Service Providers: Companies that perform services on our behalf, such as payment processing, IT support, analytics, and email delivery.
• Legal Compliance: When required by law, such as in response to a court order or government authority request (police verification at check-in).
• Business Transfer: In connection with a merger, acquisition, or sale of assets, subject to the privacy policy of the acquiring entity.

5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against accidental loss, unauthorized access, use, alteration, or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Your Rights
Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request the deletion of your personal data, subject to legal obligations.
• Opt-out of marketing communications.

8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Controller:

• Email: info@redpandajunglecamp.com
• Address: 9830915767

1. General Booking Conditions

• A reservation is confirmed only after a deposit or full payment, as specified in your booking, has been successfully processed and you have received a written confirmation.
• All prices are subject to change and the imposition of government taxes, service charges, or environmental fees.

2. Standard Cancellation Policy :

• If cancelled 30days prior to the date of arrival 60% of the booking amount will be refunded
• If cancelled 15days prior to the date of arrival 40% of the booking amount will be refunded
• No refund if cancelled within 15days from date of arrival
• 100% refund if cancelled by Redpanda Jungle Camp due to any unavoidable circumstances

3. Refund Policy :

• If any refund is approved it will be credited back to your original payment method within 5 to 10 working days.